FAQs
More FAQs- Who is responsible for paying for the service?
- What causes mould in my home?
- How soon can we return to our workspace after a disinfection service has been completed?
As the commercial property owner, you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
Excess moisture caused by leaks or flooding in your home — especially in typically damp environments like your kitchen, laundry room and bathrooms — creates the perfect breeding ground for mould or mildew. To control and reduce the risk for mould growth in these areas, you must properly maintain your plumbing system and monitor appliances that use large quantities of water, such as dish washers and washing machines. Small amounts of indoor mould are unavoidable and usually harmless. In damp environments, however, mould spores can more easily reproduce and cause more serious and difficult to remove mould problems.
We understand that time is of the essence when it comes to running a business, which is why we strive to complete our disinfection services as quickly and effectively as possible. The timeline for returning to your workspace after our service will depend on the severity of the contamination and the size of the affected area. Our highly trained technicians use specialized products and equipment to safely remove and all pathogens and contaminants. This ensures that your workspace is thoroughly disinfected and safe for you and your employees to return to. We also isolate the affected area during the disinfection process to prevent any potential spread of contamination. Rest assured that we work quickly and diligently so that you can resume business operations in a clean and safe environment. Your safety, satisfaction and peace of mind are our top priorities at ServiceMaster Restore.